Tenda N301 Specifications download pdf (Page 75)

11N Broadband Wireless Router

Appendix 3 FAQs

This section provides solutions to problems that may occur during installation

and operation of the device. Read the following if you are running into problems.

If your problem is not covered here, please feel free to go to www.tendacn.com

to find a solution or email your problems to: [email protected] or

[email protected]. We will be more than happy to help you out as soon

as possible.

1. Q: I entered the device’s LAN IP address in the web browser but cannot

access the utility. What should I do?

a.Check whether device is functioning correctly. The SYS LED should blink a

few seconds after device is powered up. If it does not light up, then some

internal faults may have occurred.

b.Verify physical connectivity by checking whether a corresponding port’s link

LED lights up. If not, try a different cable. Note that an illuminated light does

NOT ALWAYS indicate successful connectivity.

c. Run the "ping 192.168.0.1" command. If you get replies from 192.168.0.1,

open your browser and verify that Proxy server is disabled. In case that ping

fails, press and hold the "RESET" button on your device for 7 seconds to restore

factory default settings, and then run "ping192.168.0.1" again.

d. Contact our technical support for help if the problem still exists after you tried

all the above.

2. Q: What should I do if I forget the login password to my device?

A: Reset your device by pressing the Reset button for over 7 seconds. Note: All

settings will be deleted and restored to factory defaults once you pressed the

Reset button.

3. Q: My computer shows an IP address conflict error after having

connected to the device. What should I do?

a.Check if there are other DHCP servers present in your LAN. If there are

other DHCP servers except your router, disable them immediately.

b.The default IP address of the device is 192.168.0.1; make sure this

address is not used by another PC or device. In case that two computers or

devices share the same IP addresses, change either to a different address.

4.Q: I cannot access Internet and send/receive emails; what

should I do?

This problem mainly happens to users who use the PPPoE or Dynamic IP

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Tenda N301 Specifications Page 75